Success Story – ACD on Demand with BRIstuff®


The brandname BRIstuff® is wellknown all around the Asterisk ® community as the high quality driver suite for Junghanns.NET’s communication cards. But it does so much more than merely enabling Asterisk® to communicate effectively with GSM and ISDN networks around the world.

Many of it’s functions make it ideally suited for highly complex communication environments like, for instance Call Center solutions or helplines in need of Automatic Call Distribution (ACD). BRIstuff® is one of the integral parts, that makes the BMS Contact Center Suite possible. It’s advanced call handling capabilities enable the BMS Contact Center Suite to effectively handle more calls and thus enable a more effective way of utilizing human ressources in your business.

The latest version of BRIstuff® however came with a lot of new features making a new ACD on Demand solution possible for Junghanns Communications the developers of BMS Contact Center Suite. The new version of their software uses BRIstuff® among other utilities to handle calls in a fashion, that an instant setup and usage of the ACD over the web, with a minimum of bandwidth (50 concurrent users per 2 MBIT SDSL line) is possible.

Businesses who wanted to use ACD for a long time but were threatened of by the high initial investments can now safely use it and just pay for time used.

Check out the ACD on Demand by Junghanns Communications.